Most everything we create here at Supermaggie HQ is made-to-order. We can usually get your order finished and on the way within the week that you order, but occasionally it can take up to 2 weeks to get your package out the door. Any longer than that and we figure out a way to make up for the lateness. Let us know if your order contains a gift or if you have a hard deadline and we will try our best to prioritize it.
RETURNS AND EXCHANGES
We are happy to exchange or accept a return of items from your order within 30 days of it arriving in your mailbox.* It is as easy as packing it up and sending it back. If you are exchanging an item send us an email with details first - that will give us a chance to get a head start on the new item.
Our returns address:
209 E Ben White Blvd Ste 102
Austin, TX 78704
Please make sure to include a note in your return package letting us know if you would like an exchange or refund. Contact us if you have any questions.
Damaged Items: Sorry about that! If an item with a hole, tear or smudge slipped by us let us know and we will make it right.
Items arranged for return within 30 days of delivery will receive your preference of a refund or Supermaggie credit towards future purchases. Sorry - no returns after 30 days from delivery.
(Exceptions to our 30 day return policy are gift orders. If a giftee needs to make an exchange we will take great care of them.)
* Mystery Tees, Sample Sale and Clearance items are sold as Final Sale, so no returns or exchanges for those items.
APPAREL FIT & SIZING
We source our apparel items from several makers so fit and sizing can be a little different between our tops and tees. On each apparel item page we provide bust and length information, along with a short description of the fit, fabric and care. We also try to include photos of our models in each body, and include height, bust, waist and hips measurements, along with the size that they are wearing.
You can certainly phone your order in. Our customer service number is 1-512-813-0374 and our hours are 9AM to 5PM CST Monday - Friday.
SHIPPING USA / Domestic Orders
Shipping for all orders in the US and US territories is $6.99 for orders under $50 and free for orders over $50. US orders will be shipped via US Postal Service. We will send you a tracking number once your order is on the way.
The shipping cost for orders outside the United States is calculated at checkout and is based on USPS First Class International rates. For orders over $50 there will be a $6.99 discount :)
We ship all international orders by US Postal Service First-Class Mail International. Packages are generally delivered in 10-14 days, but could take up to 4-8 weeks due to customs clearance and other factors. Expedited international shipping may be available for an additional charge. Please contact us for more information.
To see where we can send things refer to the menu of countries listed on the checkout page. If you do not see your country on the list, or if you have any questions please contact us.
Please be aware that when placing an order to be shipped outside the United States you may be subject to Customs charges on receiving your Supermaggie package. You will be responsible for your country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you.
ATTENTION CANADIANS! You can calculate duties and taxes on imports from the US at this link.
Please contact the postal service in your country for information about cutoms, duties and taxes.
If you have any other questions please contact us.
GIFT CERTIFICATES AND DISCOUNT CODES
To apply gift certificates and/or discount codes to your order just go to the checkout page and enter the number or code in the appropriate field. If you have any trouble then get in touch and we will get everything straightened out right away.
ABOUT OUR APPAREL
We source our apparel from several different makers, both in the USA and from makers with overseas operations. All of our outsourced apparel is sourced from manufacturers that have adopted the 12 principles of WRAP [Worldwide Responsible Accredited Production], which include commitments to fair wages, safe working conditions and ethical treatment of workers and the environment. Those principles are very important to us and are a must for our suppliers. More information about WRAP can be found here.