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Supermaggie Ordering Info!
TURNAROUND
Except for Mystery Tees and Limited Edition stuff (which are ready to go) most everything we make here at Supermaggie HQ is made-to-order. We usually can get your order made up and out to you within the week you order, but ocassionally it can take up to 2 weeks to get your package out the door. Any longer than that and we figure out a way to make up for the lateness :)
RETURNS AND EXCHANGES
We are happy to exchange or accept a return of any item from your order. It's as easy as packing it up and sending it back. All we ask is to please send us an email first to let us know to expect it.
Here's our address:
Supermaggie HQ
209 E Ben White Blvd Ste 102
Austin, TX 78704
Send back your return it any way that is the least expensive and the most convenient - everyone delivers to us. Also, make sure to include a note letting us know if you would like an exchange or refund. Contact us if you have any questions!
NOTE: If something slipped by us as damaged or has a hole or tear let us know and we will make it right!
Items returned within 30 days will receive a refund. Items returned after 30 days receive Supermaggie credit good towards future purchases.
PHONE ORDERS
You can certainly phone your order in. Our customer service number is 1-917-309-1460 and our hours are 9AM to 5PM CST Monday - Friday.
CHECKS/MONEY ORDERS
If you wish to pay by personal check or money order please send us an email or give us a call with the style and color item you would like and how you would like to pay, and we will continue from there.
SHIPPING
USA + CANADA
Shipping for all orders in the US and US territories and Canada is $6 for orders under $75 and free for orders over $75. US orders will be shipped USPS Priority Mail. We'll send you a delivery confirmation number once your order is on the way.
Orders headed to Canada ship via US Postal Service First-Class Mail International (which does not include a tracking number). Packages are generally delivered in 10-14 days, but could take up to 3-4 weeks due to customs clearance and other factors. Expedited or trackable international shipping is available for an additional charge - please contact us for more information.
INTERNATIONAL
Shipping cost for International orders is calculated at checkout. For orders over $75 there will be a $6 discount :)
We ship all international orders by US Postal Service First-Class Mail International (which does not include a tracking number). Packages are generally delivered in 10-14 days, but could take up to 3-4 weeks due to customs clearance and other factors. Expedited or trackable international shipping is available for an additional charge - please contact us for more information.
To see where we can send things refer to the list of countries listed on the checkout page. If you don't see your country on the list, or if you have any questions please contact us.
Please be aware that when placing an order to be shipped outside the United States you may be subject to Customs charges on receiving your Supermaggie package. You will be responsible for your country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you.
Please contact your country's postal service for information about cutoms, duties and taxes.
If you have any questions please contact us!
Except for Mystery Tees and Limited Edition stuff (which are ready to go) most everything we make here at Supermaggie HQ is made-to-order. We usually can get your order made up and out to you within the week you order, but ocassionally it can take up to 2 weeks to get your package out the door. Any longer than that and we figure out a way to make up for the lateness :)
We are happy to exchange or accept a return of any item from your order. It's as easy as packing it up and sending it back. All we ask is to please send us an email first to let us know to expect it.
Here's our address:
Supermaggie HQ
209 E Ben White Blvd Ste 102
Austin, TX 78704
Send back your return it any way that is the least expensive and the most convenient - everyone delivers to us. Also, make sure to include a note letting us know if you would like an exchange or refund. Contact us if you have any questions!
NOTE: If something slipped by us as damaged or has a hole or tear let us know and we will make it right!
Items returned within 30 days will receive a refund. Items returned after 30 days receive Supermaggie credit good towards future purchases.
You can certainly phone your order in. Our customer service number is 1-917-309-1460 and our hours are 9AM to 5PM CST Monday - Friday.
If you wish to pay by personal check or money order please send us an email or give us a call with the style and color item you would like and how you would like to pay, and we will continue from there.
USA + CANADA
Shipping for all orders in the US and US territories and Canada is $6 for orders under $75 and free for orders over $75. US orders will be shipped USPS Priority Mail. We'll send you a delivery confirmation number once your order is on the way.
Orders headed to Canada ship via US Postal Service First-Class Mail International (which does not include a tracking number). Packages are generally delivered in 10-14 days, but could take up to 3-4 weeks due to customs clearance and other factors. Expedited or trackable international shipping is available for an additional charge - please contact us for more information.
INTERNATIONAL
Shipping cost for International orders is calculated at checkout. For orders over $75 there will be a $6 discount :)
We ship all international orders by US Postal Service First-Class Mail International (which does not include a tracking number). Packages are generally delivered in 10-14 days, but could take up to 3-4 weeks due to customs clearance and other factors. Expedited or trackable international shipping is available for an additional charge - please contact us for more information.
To see where we can send things refer to the list of countries listed on the checkout page. If you don't see your country on the list, or if you have any questions please contact us.
Please be aware that when placing an order to be shipped outside the United States you may be subject to Customs charges on receiving your Supermaggie package. You will be responsible for your country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you.
Please contact your country's postal service for information about cutoms, duties and taxes.
If you have any questions please contact us!
