RETURNS AND EXCHANGES
We are happy to exchange or accept a return of any item from your order within 30 days of it arriving in your mailbox. It's as easy as packing it up and sending it back. All we ask is to please send us an email with details first - that will give us a chance to get a head start on any exchanges.
Here's our address:
209 E Ben White Blvd Ste 102
Austin, TX 78704
Send back your return it any way that is the least expensive and the most convenient - everyone delivers to us. Also, make sure to include a note letting us know if you would like an exchange or refund. Contact us if you have any questions!
NOTE: If something slipped by us as damaged or has a hole or tear let us know and we will make it right!
Items returned within 30 days will receive your preference of a refund or Supermaggie credit towards future purchases. Sorry - no returns after 30 days!
Except for Mystery Tees and Limited Edition stuff (which are ready to ship) most everything we create here at Supermaggie HQ is made-to-order. We usually can get your order made up and out to you within the week that you order, but ocassionally it can take up to 2 weeks to get your package out the door. Any longer than that and we figure out a way to make up for the lateness :)
You can certainly phone your order in. Our customer service number is 1-917-309-1460 and our hours are 9AM to 5PM CST Monday - Friday.
SHIPPING USA / Domestic Orders
Shipping for all orders in the US and US territories is $6 for orders under $50 and free for orders over $50. US orders will be shipped via US Postal Service. We'll send you a tracking number once your order is on the way.
Shipping costs for orders outside the United States is calculated at checkout and is based on USPS First Class International rates. For orders over $50 there will be a $6 discount :)
We ship all international orders by US Postal Service First-Class Mail International. Packages are generally delivered in 10-14 days, but could take up to 3-4 weeks due to customs clearance and other factors. Expedited international shipping may be available for an additional charge - please contact us for more information.
To see where we can send things refer to the menu of countries listed on the checkout page. If you don't see your country on the list, or if you have any questions please contact us.
Please be aware that when placing an order to be shipped outside the United States you may be subject to Customs charges on receiving your Supermaggie package. You will be responsible for your country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you.
Please contact your country's postal service for information about cutoms, duties and taxes.
If you have any other questions please contact us!
Gift Certificates and Discount Codes
To apply gift certificates and/or discount codes to your order just go to the checkout page and enter the number or code in the appropriate box. You can't miss it! If you have any trouble then get in touch and we'll get everything straightened out right away!